Our 30-day first-order guarantee
If Daily Essentials is not right for your dog, you may request a return of your first order within 30 days of its actual delivery date. The guarantee covers your first order only; later orders and subscription renewals are not covered. This is a deadline to request a return, not a promise of 30 days of unrestricted product use. We do not guarantee health outcomes for your dog.
- The guarantee applies to your first order placed directly with Garrnish, whether a one-time purchase or the first subscription order.
- Return all remaining sachets in their original boxes. Unopened sachets must be sealed and intact, and boxes in good, reusable condition (not torn, crushed, taped or written on). We may deduct the reasonable cost of replacing boxes that come back damaged.
- No more than 14 sachets across the entire order may be opened, missing, damaged or otherwise not returned sealed and intact, regardless of how many boxes were purchased or how many dogs the order is intended for.
- One guarantee claim is allowed per customer and household. We may review related address, phone and payment details to investigate duplicate or abusive claims.
All return requests are subject to review and approval against this policy. Final eligibility is checked when we receive and inspect the return.
How to start a return
Email care@garrnish.sg within the return window with your order number, order email, reason for the return, and a photo of the remaining sachets, packaging and batch details. We will assess your request against the published conditions and explain the result.
Wait for our return instructions before sending anything. For a provisionally eligible Singapore return, we will arrange one return collection at our cost. Pack the parcel securely and hand it over within 14 days after approval. If it isn't handed over within 14 days, the return request lapses. Reasonable charges for additional collection attempts caused by the parcel not being available will be explained in advance.
We confirm final eligibility after receiving and inspecting the return. If a parcel collected by our arranged carrier goes missing, contact us with the collection details so we can investigate; you do not need to arrange a second return of the same parcel.
Refund amount and timing
For an eligible return under the guarantee, we refund the full product price you paid for your first order. Delivery charges are not refunded, if applicable.
Approved refunds go to the original payment method. We normally process them within 5 business days after receiving and inspecting the return. Your bank or payment provider may take longer to credit your account. Contact care@garrnish.sg if the refund has not arrived after the timeframe advised by your provider.
Exceptions and repeat orders
The guarantee does not cover requests outside the 30-day window, repeat orders or subscription renewals, returns exceeding the 14-sachet allowance, missing remaining contents, or damage caused by misuse, tampering or unsuitable storage. Claims must be reasonably verifiable. We may decline claims supported by objective evidence of fraud or duplicate-claim abuse.
Opened ingestible products are not otherwise eligible for change-of-mind returns. Subscription discounts do not by themselves remove first-order guarantee eligibility. For purchases through another retailer, contact that retailer; this does not remove any rights you may have under applicable law.
We do not offer a separate exchange programme. For an eligible return, request a refund and place a new order if you wish. Damaged or incorrect goods are handled separately below.
Damaged, incorrect, unsafe or defective goods
Please check your order when it arrives. If it is damaged, incorrect or incomplete, email care@garrnish.sg within 7 days of delivery with your order number and photos of the parcel and products, and we will arrange a replacement. We may ask you to keep or return the item for inspection, and we check claims against carrier and packing records. Stop using a product you suspect is unsafe, and keep the batch details and packaging where safe.
Where a replacement isn't suitable or the law requires another remedy, we will provide it, which may include a price reduction or refund. Where Garrnish or its delivery provider is responsible, we cover the reasonable return costs.
The 7-day request window, first-order restriction, 30-day guarantee window, 14-sachet allowance and packaging conditions do not limit statutory remedies. A report after 7 days, or a missing photo or packaging, does not by itself remove those rights.
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under Singapore law.
Subscriptions and cancellations
Returning an order does not automatically cancel future subscription renewals. To stop future charges, follow the Cancellations Policy. For cancellation before dispatch, use the same policy.
