Where we deliver
We deliver Daily Essentials to valid addresses in Singapore. International delivery is not currently offered. Available delivery services and charges are shown at checkout before payment.
Processing and delivery
For in-stock orders, estimated delivery is 3–5 business days after successful payment. This includes order preparation and courier transit. For subscription renewals, the estimate begins when the renewal payment is successful. Business days are Monday to Friday, excluding Singapore public holidays.
Delivery dates are estimates unless we expressly agree otherwise.
Delivery charges
- Subscription orders, including every renewal: FREE standard delivery.
- One-time purchase orders: S$4 fee for standard delivery per order, whatever the number of boxes.
The delivery charge for your order is shown at checkout before you pay.
Tracking your order
When your order is dispatched, we will send a shipping confirmation to your order email address, including tracking details where available. Please allow the carrier time to register the parcel. If tracking is not progressing or the estimated delivery window has passed, contact care@garrnish.sg with your order number.
Address changes and unsuccessful delivery
Check that your delivery address, unit number and contact details are complete. Email care@garrnish.sg immediately if anything changes. We will try to update the address before dispatch, but cannot guarantee changes once the order is with the courier.
If a parcel is returned because of incorrect details you supplied or repeated missed delivery attempts, we may ask you to pay reasonable additional delivery costs. We will explain the cost before arranging redelivery.
Delayed, missing or damaged parcels
If we become aware of a material delay, we will contact affected customers with the available information and a revised estimate. If we cannot fulfil your order, we will refund the amount paid for the unfulfilled order, including its delivery charge.
If tracking says delivered but you cannot find the parcel, contact care@garrnish.sg. We will investigate with the carrier and arrange an appropriate resolution. Where the carrier's proof of delivery (such as a photo at your door) shows delivery to the address you gave, we will share it and help with the carrier's investigation; a replacement is then at our discretion. A tracking scan alone does not remove your rights if delivery was not completed correctly.
For damaged, incorrect or incomplete goods, email care@garrnish.sg within 7 days of delivery with your order number and photos, and see our Returns Policy.
Cancellations and returns
For changes before dispatch, see our Cancellations Policy. For returns after delivery, see our Returns Policy.
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under Singapore law.
