One-time purchases
A one-time purchase does not create a subscription or authorise future recurring charges. To request cancellation, email care@garrnish.sg with your order number and the email address used at checkout.
You may cancel before dispatch for a full refund, including the delivery charge. The request is treated as received when your email reaches us, even if we read it later. Once dispatched, we may be unable to stop the parcel; please contact us for help and refer to the Returns Policy.
How subscriptions work
When you choose a subscription, you agree to recurring orders at the quantity, price and delivery frequency shown at checkout. Your payment method is charged for each scheduled renewal, plus any applicable taxes, until you pause or cancel. Delivery is free on every subscription order, including renewals. We email you a reminder before each renewal charge.
Your order confirmation and subscription management page show the plan you selected. One-time purchases do not create a subscription.
Reschedule, skip, pause or cancel
You can reschedule, skip, pause or cancel your subscription at any time, with no cancellation fee and no minimum number of orders. Use the customer portal (the subscription management link in your subscription emails), or email care@garrnish.sg with your subscription or order details and we will do it for you.
To change the next renewal by email, your request must reach us at least 1 business day before its scheduled charge time. It takes effect from the time it reaches us, even if we process it later. Changes in the customer portal can be made up to the charge time. If a charge is taken after a timely request, we will reverse it.
A pause stops future renewals while the subscription is paused. Cancelling stops future renewals; it does not automatically refund orders already charged. For an order already charged but not dispatched, the one-time cancellation terms above apply. Dispatched orders follow the Returns Policy.
Changes, failed payments and resuming
Keep your payment and delivery details current. If a renewal payment fails, we will contact you about updating your payment method; the renewal may be delayed or the subscription suspended. Cancelling future renewals also stops further attempts to collect a cancelled future renewal.
If we propose a change to your recurring price, delivery charge or plan terms, we will notify you before it takes effect and give you an opportunity to cancel before the affected charge. Resuming a paused plan requires confirmation of its next charge date and order details.
Refunds and cancellations by Garrnish
If we cannot fulfil an order, or need to cancel because of a genuine stock, payment, pricing or suspected-fraud issue, we will notify you and refund the amount paid for the cancelled order, including delivery.
We normally process approved cancellation refunds to the original payment method within 5 business days after the cancellation requirements are met. Your bank or payment provider may take additional time. Contact care@garrnish.sg if you have not received the refund after the timeframe advised by your provider.
Your rights
Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under Singapore law.
